Returns & Exchanges
At SMUG, we want you to feel confident in your beauty routine; if a product isn’t the perfect fit, we offer easy returns on all eligible items within 30 days of purchase. Please ensure items are in their original packaging and meet our hygiene standards to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original boxes, ensuring all seals are intact and protective padding is used to prevent damage during transit.
Ship It Back
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing